FAQs

Below are some of our most frequently asked questions. If your question isn’t answered by one of the responses below, please shoot us a message or give us a call.
How do I order cookies?
You can e-mail us at orders@whimsycookieco.com or simply give us a phone call! Please note inquiries are not considered confirmed orders until we receive your payment in full.
How far in advance should I order?
Our calendar fills up quickly, so a two-week notice is appreciated on all orders. Last minute orders are considered if our schedule permits, however you may be subject to additional fees.
How do I secure a spot on your calendar?
Once the cost of your order is e-mailed or given to you, we must receive payment in full within 24 hours to reserve your spot. No exceptions. If your payment is not made in a timely manner, we are not obligated to hold a spot for your order.
What if I need to cancel my order?
We can refund 50% of your total cost if the order is cancelled at least 7 days prior to your due date. Orders cancelled within 7 days are not eligible for a refund.
Do you accept orders for large events?
Yes, we do! Please contact us for more information at orders@whimsycookieco.com. Do you have a minimum quantity for orders that ship? Yes, you must order at least a dozen cookies.
I have a nut allergy, can you accommodate this?
Nut products are used in our bakery, so if you are concerned about a nut allergy, please do not place an order. We simply can’t accommodate this.
I don't see a specific cookie. Are you limited to only these designs?
Absolutely not! E-mail us and we can create something just for you!
Do you wholesale?
Yes! Please e-mail us for more information.